Purpose of this note
This Note is set up to describe the general after sales condition of BEA APAC, to have a better interface with our customers, so that we could provide good after sales service to the customers as much as possible.
This note describes the general conditions of the After-Sales Service. These general conditions apply to the repair of products sold to the client by B.E.A. APAC (hereinafter referred to as B.E.A.).
Any dispensation with regarding to the general conditions of the After Sales Service must be the subject of separate written conditions concluded and signed by the parties, a copy of which must be retained by each of the parties.
The general conditions of the After-Sales Service, the special conditions and the invoicing conditions form the After-Sales Service contract between B.E.A. and the client.
If the general conditions and special conditions contradict each other, the special conditions shall be given priority.
Article 1: Warranty periods
1.1. The warranty periods are based on “calendar days”.
1.2. All new products sold by B.E.A. generally benefit from a 2-year warranty period starting from the date of shipment, with the exception of products without a serial number.
1.3. Every repaired product will benefit from a specific warranty of six months starting from the After- Sales Service shipment date if the product is repaired after warranty period. If the product is repaired within warranty period, it will benefit from an extended warranty of six months upon the original 2-year period.
1.4. All products no longer under warranty which is returned to B.E.A. aged less than five years will be repaired in accordance with the established pricing regulations.
1.5. B.E.A. would not repair products aged over five years except special cases.
Article 2: General conditions of warranty
2.1. The subject of this warranty is mainly the repair of the products sold by B.E.A., within the scope of the general and special conditions.
The general conditions of warranty also cover interventions on non-defective products returned for: renovation, software updates and/or reconditioning.
2.2. All the following conditions should be fulfilled at the time the package is received by the After-Sales Service:
2.2.1. The packages must be sent to the After- Sales Service address:
B.E.A. Electronics Beijing Co., Ltd.
A-B Area, 3rd Floor, No.1 Building, No.5 Xinghai Road, Beijing Economic Technological Development Area, P.R.C.
Post code: 100176
(B.E.A. SAV coordinator: Helen Huang Tel.: +86-010-5776162)
2.2.2. The packages should be in a state which allows their handling.
2.2.3. The package should ensure efficient protection from any possible external factors.
2.2.4. The products should be packaged according to the basic rules of cleanliness.
2.2.5. The products should be returned in their housings.
B.E.A. reserves the right to refuse accepting any package not complying with these criteria. And B.E.A. suggests the client filling in a delivery note and sends it to B.E.A. SAV coordinator or attaches it with packages.
2.3. This warranty does not apply in cases where the reason for the product’s not functioning can be traced back to a mistake, negligence or inappropriate use on the part of the client and/ or third parties. The warranty does not apply for all damage not caused during the manufacturing procedure, such as:
The warranty does not apply to products which have been overhauled, modified, repaired or dismantled by parties other than B.E.A. service personnel.
2.4. All products returned to B.E.A. complying with the conditions as stipulated in Article 2.2 within the warranty period, in accordance with Article 3, will be repaired by B.E.A. free of charge with the exception of conditions defined in Article 2.3.
2.5. Should B.E.A. consider the product “beyond repair”, B.E.A. will offer to exchange the product free of charge, insofar as the product is under warranty.
In this case, B.E.A. reserves the right to exchange the product for an identical new product or, if this is not possible, for an equivalent product.
Article 3: Interventions to be performed by B.E.A.
3.1. Within the scope of the general conditions of warranty, B.E.A. shall repair, procure spare parts for and perform work at B.E.A. on the following modules:
Article 4: Invoicing & Payment
4.1. B.E.A. reserves the right to adjust the After-Sales Service charge having provided information to the clients by post or e-mail in advance.
4.2. All invoices not challenged within 8 working days are deemed to have been accepted by the client. (Not including special circumstances)
4.3. All the payment should be completed by the specific time according to the payment term. The payment term and the specific time are depending on the agreement between the sales and the client.
Article 5: Applicable law – Jurisdiction
5.1. These general/special conditions of the After-Sales Service of B.E.A. are subject to Chinese law.
5.2. All disputes will exclusively resolved by the courts of the administrative district responsible for B.E.A.
5.3. The buyer must comply with all provisions stipulated in the HALMA Code of Conduct, available to download from the website http://www.halma.com. This code is designed to guide us and our business partners in our professional activities. It indicates how to steer our activities with regarding to ethics, ethical rules, and the law. It also obliges us to respect the law and national and international regulations, particularly regarding fraud and corruption, conflicts of interest, insider dealing, and whistle-blowing.
This two year’s warranty does not apply in cases where the reason for the product’s not functioning can be traced back to a mistake, negligence or inappropriate use on the part of the client and/ or third parties. It also does not apply for all damage not caused during the manufacturing procedure, such as: